Privacy Policy

1. About this privacy policy

Nuvision Marketing (Pty) Ltd (“Nuvision Marketing”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This policy explains how we collect, use, store, disclose and protect personal information when you:

• Visit our website;
• Submit an enquiry or contact us;
• Request or receive our services;
• Communicate with us as a client, supplier or business contact; or
• Receive a relevant business-to-business communication from us.

Nuvision Marketing operates from Gauteng, South Africa. For the processing described in this policy, Nuvision Marketing is generally the responsible party or data controller.

2. Personal information we collect

The personal information we collect depends on how you interact with us.

Information you provide directly

When you complete our contact form, email us, call us, communicate with us through WhatsApp or otherwise contact us, we may collect:

• Your name;
• Email address;
• Telephone or WhatsApp number;
• Company or organisation;
• Job title or business role;
• Service of interest;
• Your message, enquiry or project requirements;
• Records of our communications with you; and
• Information required to prepare quotations, contracts, invoices or provide services.

Please do not send payment-card information, identity documents or sensitive personal information through our general website contact form unless we specifically request it through an appropriate secure process.

Publicly available business information

For legitimate business development and outbound business communications, we may collect limited professional or business contact information from public or authorised business sources.

This may include:

• Your name;
• Employer, company or organisation;
• Job title or professional role;
• Public business email address;
• Public business telephone number;
• Company website;
• Public professional or company profile;
• Business location and industry;
• Publicly visible information about a company’s services or marketing presence;
• The source from which the information was obtained; and
• Our communication, response and opt-out history.

We do not intentionally collect sensitive or special personal information for business prospecting.

Website and technical information

When you submit our website form, we may collect:

• The page from which the form was submitted;
• UTM campaign parameters included in the page URL;
• The date and time of the submission; and
• Technical information processed through our website hosting, security and form-delivery systems.

Our hosting provider may also process standard server-log information, such as an IP address, browser type, requested page and access time, for security, troubleshooting and service operation.

3. Where we obtain personal information

We may obtain information:

• Directly from you;
• From correspondence and business dealings with you;
• From company websites;
• From Google Business Profiles;
• From public company registers;
• From reputable professional or business directories;
• From public professional profiles;
• From business-data and research providers, including services such as Clay where used;
• From referrals or business partners; and
• From other legitimate public business sources.

Where personal information is obtained from a public or third-party source, we use it only where we believe the processing is relevant, proportionate and permitted by applicable law.

4. Why we use personal information

We may use personal information to:

• Respond to enquiries;
• Understand your marketing goals or service requirements;
• Prepare proposals, quotations and service recommendations;
• Deliver and administer agreed services;
• Communicate about projects, accounts and support;
• Operate and secure our website and contact form;
• Measure which marketing activities generate enquiries;
• Maintain appropriate business and financial records;
• Identify businesses that may reasonably benefit from our services;
• Send relevant and personalised business-to-business communications where permitted;
• Manage objections and opt-out requests;
• Prevent people who have opted out from being contacted again;
• Establish, exercise or defend legal rights; and
• Meet legal, regulatory, tax and accounting obligations.

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.

5. Legal grounds for processing

Depending on the circumstances and applicable law, we process personal information on one or more of the following grounds:

• You have consented to the processing;
• The processing is necessary to respond to your request or perform a contract with you;
• The processing is required to meet a legal obligation;
• The processing protects a legitimate interest of you or another person; or
• The processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include responding to business enquiries, operating and securing our website, maintaining business records, developing our services and conducting proportionate business-to-business marketing.

Where consent is legally required, we will request it before conducting the relevant processing.

6. Outbound business communications

Nuvision Marketing may identify companies that appear reasonably likely to benefit from our marketing services and contact an appropriate business representative using publicly available or properly sourced business information.

These communications may be sent by email, telephone, WhatsApp, professional networking platforms or another appropriate business channel, but only where permitted by applicable law.

When using named business-contact information for UK outreach, we may rely on legitimate interests under applicable UK data-protection law where appropriate. We take account of the nature of the business, the recipient’s professional role, the relevance of our services, the source of the information and the recipient’s reasonable expectations.

Our first communication will identify Nuvision Marketing, explain the business reason for contacting the recipient and provide access to this privacy policy.

You may object to direct marketing at any time. You can do this by:

• Replying to our message and asking us to stop;
• Using any unsubscribe method included in the communication;
• Emailing nuvesha@nuvisionmarketing.co.za; or
• Calling or messaging +27 73 878 7036.

We will stop sending direct-marketing communications to the relevant address or number after receiving an objection. We may retain the minimum information required on a suppression list so that we can respect the request and avoid contacting you again.

7. How we share personal information

We do not sell or rent personal information.

We may disclose limited personal information to service providers that help us operate our business, including:

• Website and email-hosting providers;
• Google services used for form processing, spreadsheets and business administration;
• Customer-relationship, communication and workflow providers;
• Business-data and research tools;
• AI-assisted research or productivity tools used under our direction;
• Analytics or advertising providers, if activated and disclosed;
• Professional advisers, including accountants, auditors and legal advisers; and
• Regulators, courts or public authorities when legally required.

These providers may process information only to the extent necessary to provide their services or meet applicable legal obligations.

8. International processing

Nuvision Marketing operates from South Africa. If you are located in another country, your information may therefore be processed in South Africa.

Some of our technology providers may also process information in other countries. Data-protection laws in those countries may differ from the laws in your country.

Where applicable law requires safeguards for an international transfer, we take reasonable steps to use an appropriate transfer mechanism or service-provider arrangement and require personal information to be handled securely.

9. How long we retain information

We keep personal information only for as long as reasonably necessary for the relevant purpose.

Our general retention periods are:

• Enquiries that do not become clients: ordinarily up to 24 months after the last meaningful communication;
• Business-prospect information: ordinarily up to 12 months after the last meaningful activity, unless it must be deleted sooner;
• Client, contractual, financial and transaction records: for the period required by applicable contractual, tax, accounting and legal obligations;
• Website and security logs: according to the applicable hosting or security provider’s operational retention period; and
• Suppression-list information: for as long as reasonably necessary to ensure that an opt-out request continues to be respected.

We may retain information for longer when required by law, necessary to resolve a dispute or needed to establish, exercise or defend a legal claim.

10. Information security

We use reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures include restricting access to relevant accounts and systems and using the access controls and security features provided by our service providers.

No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a security compromise affecting personal information, we will respond and provide notifications where required by applicable law.

11. Your privacy rights

Depending on the law that applies to you, you may have the right to:

• Ask whether we hold personal information about you;
• Request access to your personal information;
• Ask us to correct inaccurate or incomplete information;
• Request deletion of information where applicable;
• Request that processing be restricted;
• Object to processing based on legitimate interests;
• Object to direct marketing at any time;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with an applicable data-protection authority.

Some rights are subject to legal limitations. We may need to verify your identity before completing a request.

To exercise a privacy right, contact us using the details below. We will respond within the period required by applicable law.

South African individuals may also contact the Information Regulator of South Africa. UK individuals may have the right to complain to the UK Information Commissioner’s Office.

12. Analytics, advertising and cookies

At the date of this policy, no Google Analytics, Google Ads conversion tracking or Meta Pixel is active on this website.

The website may use technical features that are strictly necessary for hosting, security, navigation and contact-form operation.

If we activate non-essential analytics, advertising tools or cookies in the future, we will update this policy and introduce an appropriate consent mechanism where required before using those technologies.

13. Children’s information

This website and Nuvision Marketing’s services are intended for businesses and adults. We do not knowingly use children’s personal information for business prospecting.

If you believe a child has submitted personal information to us inappropriately, please contact us so that we can investigate and, where appropriate, delete it.

14. Changes to this policy

We may update this privacy policy when our services, technology providers or legal obligations change.

The latest version will be published at:

https://nuvisionmarketing.co.za/privacy.html

The “Last updated” date at the top of the policy indicates when it was most recently revised.

15. Contact us about privacy

Nuvision Marketing (Pty) Ltd
Gauteng, South Africa

Email: nuvesha@nuvisionmarketing.co.za
Phone: +27 73 878 7036
WhatsApp: +27 73 878 7036
Website: https://nuvisionmarketing.co.za/